We will accept product returns if you change your mind within 14 days of receiving your parcel. To qualify for a change of mind return, product/s must be unopened, unused and with all original packaging. If we are satisfied with the condition of the returned product/s, we will provide you with a store credit valid to the value of the returned product/s less any freight or handling costs communicated in advance. This store credit will be for use at esmiskin.com and has no expiry. Please email our Customer Care team to request a return.

If the item you have received is faulty or damaged, please email Customer Care with a photo/video and a detailed description of the product fault.

If you have received an item that you have not ordered, please email our Customer Care team within 3 days with a photo of the product/s you have received as well as your picking ticket and postage box.

Please do not open or dispose of the item/s until we have been in contact with you.

If you believe you have had an allergic reaction to a product, please complete our Adverse Reaction Form here and discontinue use/pop your product aside for now.

Our Skin Team will be in contact via email to assist you.

*Any Allergy returns must be less than 20% used upon arrival back with us.